Shipping & Returns

DELIVERY

– Free Standard Delivery (2-8 working days) on all orders over £50 to UK Mainland.
– For the Republic of Ireland, the Scottish Isles and the Channel Islands, Standard Delivery (2-8 working days) is £15 per order.
– Please contact sales@paulcostelloehandbags.com for more information.

 

FAST TRACKED DELIVERY

£3.99 on all orders to UK Mainland, including Northern Ireland and the Isle of Wight (2 working days).

Subject to change. Paul Costelloe Bags cannot be held responsible for delays out of our control, including but not limited to warehouse operations, stock levels & quality control, external courier delays.

 

INTERNATIONAL DELIVERY

– £20 (2-10 working days) on orders to the following destinations: Austria, Czech Republic, Belgium, Denmark, France, Germany, Hungary, Italy, Netherlands, Poland, Portugal, Spain, Switzerland.
– Free Delivery for all UK orders Free Delivery for International orders of £250 or more (excl. USA, UAE, Canada, NZ which are charged )
– Please contact sales@paulcostelloehandbags.com for more information.

RETURNS

Please note, there may be a slight colour variation between the photograph shown on our website and the actual product. Size may also vary from the reference illustration image and products should not be purchased on this visual alone.

In order to receive a full refund, your items must be returned in all original packaging, with all original labels still attached. There must be no signs of wear, and refund may be refused if none of the above are upheld. Paul Costelloe Bags does not offer free returns, all returns must be at the customers expense.

When returning your items, please download and print the Returns and Exchanges form found at the bottom of this page. This will make the process a faster and smoother experience for you. We ask that you also include a copy of your invoice for proof of purchase.

Bags
Paul Costelloe Bags is happy to exchange/refund any perfect merchandise returned within 30 days of receipt (active on sales from 03.04.2019 only). Return postage is to be paid by the customer under all circumstances. Paul Costelloe Bags are unable to make any exceptions for refund packages that arrive with us after the 30 day period, however we may offer an exchange at our complete discretion. All returns must be brand new, unused and in their absolute original condition (this means no markings on leather, interior, hardware etc), and come with all of their original packaging, including labels and tags. We withhold the right to decline a refund request if any of these conditions are not upheld by the customer. In order to receive a refund or exchange, proof of purchase must be provided with the item returned. We request that you include your invoice, outlining which item you are requesting a refund on, or which item you would like to exchange, and what you would like to exchange it for. Please note, all exchanges are subject to availability, no stock will be held until the original item has been returned to the warehouse. Please find all return details at the bottom of this page.

Shoes
Shoes purchased online from Paul Costelloe Bags are not subject for refund, and will only be subject for exchange within the 30 day period from receipt. All returned items must be unworn, in their original condition and packaged in the original box. We do not accept shoes that have been worn or scratched; in this case we will not be able to provide an exchange. In order to receive an exchange, proof of purchase must be provided.

Please address returns to
Paul Costelloe Bags
Lloyd Baker House
Travellers Lane
Welham Green
Hertfordshire
AL9 7HF